HETAS Enforcement Action continues to tackle rogue installers

During 2016 HETAS continued to work with enforcement agencies to tackle rogue installers, as highlighted in the recent Glyn Mayne case, who traded as ‘Nostalgia Home’. In this case ten different customers came forward, from all over south east Wales, and every person who contacted Trading Standards complained about poor workmanship and that they had all believed Mayne to be HETAS registered when he was not.


Glyn Norman Mayne appeared at Cardiff Crown Court on 20th July 2016 for sentencing, having previously pleaded guilty to one charge of fraud and 15 charges under the Consumer Protection from Unfair Trading Regulations 2008. He was sentenced to 8 months imprisonment suspended for two years, ordered to carry out 160 hours of unpaid work, ordered to pay compensation totalling £4,950 to be paid to 8 of the customers, and ordered to pay a victim surcharge of £100.

Enforcement such as this has become more common in recent years, aided by HETAS becoming a Trading Standards Primary Authority, working in partnership with Gloucestershire Trading Standards and Trading Standards nationally to bring about enforcement action.

Taking enforcement action also applies to registrants who do not meet the standards required for registration with HETAS. A number of businesses have been suspended and removed from the registration scheme this year and HETAS always want to know about installers who aren’t complying with standards

The HETAS whistle-blowing process has also proven effective as a means for registrants to notify HETAS of non-complaint work. Ultimately, contact with homeowners is the best way for HETAS to investigate a complaint effectively, the complaints process can be viewed by clicking here.

Get in touch with HETAS if you know about rogue traders in your area

HETAS always wants to hear about businesses falsely claiming to be HETAS registered, appear to be misusing the HETAS brand or those who do not comply with standards and regulations. Please get in touch with HETAS with any concerns you might have about rogue traders in your area or non-compliant installations you have encountered. The team on the Technical Helpline is also on hand to discuss the required action to take when identifying non-compliance with Building Regulations. In 2017, the HETAS team will also share details on a new unsafe situation procedure.

The importance of using HETAS registered installers

To ensure a safe installation, your wood burning appliance must be fitted by a HETAS qualified installer who will make sure that the installation complies with the requirements of the Building Regulations and will also verify if the selected wood burner is fully suitable for the room to be installed in.

How to become a HETAS registered installer

At Docherty, we offer the full portfolio of installer courses accredited by HETAS in two UK locations: our own training centre in Ripley, Derbyshire and the NACS training centre in Stone, Staffordshire.

To find out more, visit www.surefire.org.uk or call us on 01773 570408.