Year end Message from MD Allister Moorcroft

As the year draws to a close and my first quarter back as MD is completed I would like to say a big thank you to all our customers for staying so loyal in what I won’t deny has been a tough and challenging year of change for us.

In addition to this, I would also like to thank all our Branch Managers and staff who have worked so hard this year on our service levels, even within a difficult market we managed to perform well and have always done our best to meet our customers expectations where ever possible.

We have been through a period of great change in the past year and not all of it easy. Next year our continuing focus on improved service will include moving our Birmingham warehouse and head office to new larger premises. This will help us to once again deliver the service levels our customers have grown to expect.

We will continue our new product development focus by offering four new chimney products that will be innovative and not available to the online peddlers. These will all be high quality products designed to fit the changing market delivering architectural an aesthetically pleasing solutions.

Allister Moorcroft

We have thus far, for most of our products managed to hold prices despite the challenges of the exchange rate, steel price increases and general overhead increases. However we will have to look at our pricing strategy in the new year, in doing so we will be sure to give you sufficient notice.

I also have to mention the sadness in seeing our friends at Euroheat retiring. It has been a pleasure to work with them over the years developing chimney products for their appliances and seeing the success they had.

Allister Moorcroft

Managing Director
Docherty Group

OUR YEAR IN NUMBERS

CHRISTMAS OPENING TIMES